​I accept returns on all standard items, excluding custom orders, within 28 days of delivery.  Please contact me within 14 days of delivery.  Items must be returned in its original condition, including labels and packaging, within 28 days of delivery.  Please note sewing patterns must be unopened to be returned.  Details of where to send returned items shall be sent to you once you have contacted us to confirm the return. 

 

If you wish to exchange your item, please follow the same procedure as with returns, and confirm clearly what you would like to exchange for the original item. 

 

I would advise you to send any returns or exchanges back via recorded mail or courier, retaining proof of postage until I have confirmed receipt of the goods.  All returns are sent at you own cost.  I cannot take responsibility for any items lost on their way back to me.    The returned item is your responsibility until it reaches me.

 

If your purchase has qualified for free delivery, your refund shall be issued minus the delivery fee.  Refunds shall be issued via the same method you used to pay for the goods.

 

This does not affect your statutory rights.